A next generation eLab notebook onboards biomedical researchers to a feature-rich environment.
Help documents were not easily accessible or searchable from inside the product.
A majority of RSpace users, though skilled in their craft, are not always SaaS tech-savvy.
RSpace needed help improving the entire user experience to make it more intuitive, while guiding and providing help on the relevant features for that purchased plan.
RSpace’s customers need to comply with GDPR regulations.
Walkthroughs improve onboarding with step-by-step visual instructions.
In-app help docs enabled RSpace to share relevant information and educate users with Simpo Plus's integration to third party, HelpDocs.
Quick Search intuitively allows users to find the right content all from within the product.
That was just a wonderful experience, and really an example on how the Simpo Plus team is willing to go above and beyond what’s expected. At that moment Simpo Plus showed that it’s a true partner, and not just a software provider.
62% of ResearchSpace users interact with Simpo Plus regularly.
Initial Onboarding Tour is the most popular with 65% completion.
Walkthroughs received a 93% positive feedback score.
Help Articles received a 63% positive feedback score.
Surveys got a 32% response rate.