How Neat slashed user churn by 20%

Neat, a computer software company from Philadelphia, used Simpo Plus to address its user churn problem.

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Decrease in user churn
Decrease in support tickets
Engineering hours saved on development
Without Simpo Plus, users would come in, look around, and leave confused. Simpo Plus has helped us increase user adoption and productivity, while saving us countless hours of development.
Jeff Gove
VP @ Neat
Once upon a time


New users stepping into the Neat ecosystem didn’t know where to get started. Dozens of different systems and a lack of easy-to-use walkthroughs added extra steps to everyday workflows.

Developing in-house solutions would take time and resources away from Neat’s already overtaxed software developers.

Along came Simpo


Neat integrated Simpo Plus with its web apps and mobile app on iOS and Android.

Targeted Announcements alert on changes and updates. Quick Search makes it easy to search for and find existing learning materials from one place.

NPS & Surveys help Neat’s senior leadership understand user sentiment and uncover ways to improve onboarding.

On the web, Smart Walkthroughs welcome users to new systems and give step-by-step instructions that explain new features.

Focus on the user

Being able to deliver a great in-application experience is so important. Users no longer need to scour our support site or loose PDFs and emails to find what they need; everything is connected right inside of the app.

Jeff Gove
VP @ Neat
Happily ever after


Time savings: Developing a small subset of what Neat has with Simpo Plus in-house would have taken over 2,080 development hours.

Onboarding efficiency: New users get trained to use (and up to speed on) new software 2X faster.

Less strain on internal resources: Support tickets have decreased by 55% and user satisfaction is at an all-time high.

Our track record

Why you’ll love Simpo Plus

Simpo is a game-changer. We use it to make onboarding fast, get higher adoption, and collect feedback without users ever leaving the app.
Tom Ronen, VP @
Before Simpo, users would come in, look around, and get confused. Now we can give them the guidance they need right in the app.
Jeff Gove, VP @ Neat
What used to take us 3.5 hours to code and deploy each time now takes us a few minutes with Simpo. It changed the way we build and promote new features.
Product @ Walmart
I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.
Rory Macneil, CEO and Co-Founder