How helps 83% of users help themselves, a project management SaaS company, uses Simpo Plus to answer user questions instantly, in-app.

Thank you! Download the PDF below.
Download PDF
Oops! Something went wrong while submitting the form.
Tickets analyzed per month
instant answers per month
of users help themselves
We get around 30,000 support tickets per month and each ticket takes an average of eight minutes to resolve. Every minute that Simpo Plus saves is huge for us.
Tom Ronen
VP @
Once upon a time


The team built an amazing knowledge base. However, while using the platform, only about 0.5% of users were going to the external knowledge base to search for answers.

Even while there, users searching through the knowledge base's default search engine often didn't find the information they needed.

Both of these factors combined resulting in users submitting support tickets — and those tickets were rapidly snowballing out of control.

Along came Simpo


Simple and intuitive in-app search functionality.

Simpo Plus’s Quick Search connects users to’s robust knowledge base. It integrates seamlessly with the platform, so users can search for the information they need in-app without leaving to find an external knowledge base.

The search interface is fully customizable so that it reflects the company’s branding and complements the platform’s sleek and intuitive UI. also replaced the native search in the knowledge base itself with Simpo Plus's embedded Quick Search to provide a better knowledge search experience.

Growing with

When we were a small company, we could reach out to every user individually and walk them through As we grew, that became impossible, but Simpo Plus has scaled with us.

Tom Ronen
VP @
Happily ever after


Better User Experience: 57,000+ users a month use Simpo Plus's in-app search to get instant answers and help themselves.

Support Ticket Savings: 83% of users searching through Simpo Plus find an answer, instead of opening up additional support tickets.

Understanding Users: Simpo Plus analyzes 30,000 incoming support tickets to every month and provides insights to improve user learning.

Our track record

Why you’ll love Simpo Plus

Simpo is a game-changer. We use it to make onboarding fast, get higher adoption, and collect feedback without users ever leaving the app.
Tom Ronen, VP @
Before Simpo, users would come in, look around, and get confused. Now we can give them the guidance they need right in the app.
Jeff Gove, VP @ Neat
What used to take us 3.5 hours to code and deploy each time now takes us a few minutes with Simpo. It changed the way we build and promote new features.
Product @ Walmart
I love Simpo: the product, the people, and the company, and the way the product and people combine effectively to support customers.
Rory Macneil, CEO and Co-Founder